Troubleshooting

Generic Questions

• A part of my CITYPLAY kit is broken or lost
• The app lost connection to my sensors
• I received 'Session Expired', what should I do next?
• My sensors are already paired to another user. What can I do?
• How do I perform a hard reset to my sensor?

Charging the Sensors

• One or both of my sensors is solid red when charging, but the battery percentage on the app isn't rising
• How to check if my sensors are ready for a session
• Both sensors aren't charging
• Which USB cable can I use to charge my CITYPLAY sensors?
• One sensor is not charging

Sign up and Pairing

• I received Error 56, what should I do next?
• I received Error 55, what should I do next?
• I received Error 54, what should I do next?
• I received Error 53, what should I do next?
• I received Error 52, what should I do next?
• The app found too many sensors

See all 10 articles

Starting a Session and Mounting Your Sensors

• I received a 'Wrong Mounting' notification
• My sensors aren't blinking blue when I remove them from the case

Activity Thresholds and Participation Time

• How do I edit my match duration?
• Can I edit my training participation time?
• CITYPLAY's activity threshold requirements, explained

Ending and Uploading a Session

• I received 'Oops, something went wrong', what should I do next?
• I can't see my technical / soccer-specific data in my training analysis
• White blinking lights, explained
• My session won't sync onto the app
• What is an Undefined Activity on the app?