Troubleshooting

Generic Questions

• How can I delete all my data and contact information?
• How can I perform a soft reset of my sensors?
• A part of my CITYPLAY kit is broken or lost
• The app lost connection to my sensors
• I received 'Session Expired', what should I do next?
• My sensors are already paired to another user. What can I do?

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Charging the Sensors

• Troubleshoot a charging issue
• Both sensors’ lights are solid, but the battery indicator in the app isn't rising
• Both sensors are not charging
• One sensor is not charging
• How to check if my sensors are ready for a session
• How do I clean my CITYPLAY sensor and case?

Sign up and Pairing

• I received Error 56, what should I do next?
• I received Error 55, what should I do next?
• I received Error 54, what should I do next?
• I received Error 53, what should I do next?
• I received Error 52, what should I do next?
• The app found too many sensors

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Starting a Session and Mounting Your Sensors

• I received a 'Wrong Mounting' notification
• My sensors aren't blinking blue when I remove them from the case

Activity Thresholds and Participation Time

• How do I edit my match duration?
• Can I edit my training participation time?

Ending and Uploading a Session

• I received 'Oops, something went wrong', what should I do next?
• I can't see my technical / soccer-specific data in my training analysis
• White blinking lights, explained
• My session won't sync onto the app
• What is an Undefined Activity on the app?