How can I pause my membership?

If you'd like to pause your membership, then please contact support via our submit a request form and include the following details:

• 1. Proof of purchase.
  2. The email address that your CITYPLAY account is registered with.
  3. The email address that you used to purchase your membership. 
  4. Your reason for pausing your membership.
  5. The duration in which you’d like your membership to be paused.

NOTE: If you pause your membership, then your sensors will automatically unpair from your account on the app. This means that you will not be able to conduct any new activities; however, you will still be able to use the app and its features normally and view all of your past activities.