I received 'Wrong Activation Code, please try again', what should I do next?

If you received "Wrong Activation Code, please try again.", then:

1. First, verify that you are using the correct application (CITYPLAY).
2. Make sure that you are entering the correct Activation Code onto the app.
3. Make sure you are entering your Activation Code in capital letters.
4. If the app still says that your Activation Code is invalid, then follow these troubleshooting steps:
   • Shut down the app.
   • Re-open the app.
   • Try entering your Activation Code again.

Still receiving this error message?

Please contact support via our submit a request form and include the following details:

1. Proof of purchase.
2. The email address that your CITYPLAY account is registered with.
3. The email address that you used to purchase your subscription. 

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