How do I renew my membership?

If you'd like to renew your CITYPLAY membership then please contact support via our submit a request form and include the following details:

• Mention that your membership expired.
• Mention if you'd like to renew your original plan or purchase a new plan.
• Proof of your original purchase.
• The email address that your CITYPLAY account is registered with.
• The email address that you used to purchase your subscription. 

After you re-purchase your membership plan, you'll receive a new Activation Code in the inbox of the email that was used to purchase your plan. After, follow these steps:

1. Go to the relevant email and find your new Activation Code.
2. Next, open your CITYPLAY app.
3. Go to 'Settings'.
4. Press 'CITYPLAY Account'. 
5. Attempt to pair your sensors. 
6. After, you'll be taken to 'Activate your account'.
7. Enter your new Activation Code onto the app.
8. Your membership will now be re-activated and 'Valid'.
9. Now, go ahead and conduct a new session!

*Make sure to enter your Activation Code in all capital letters*

    

Suggested articles: 

• Where can I find my Activation Code?
• How do I pair my sensors to the app?
• How do I conduct an activity?
• I received 'Wrong Activation Code, please try again', what should I do next?