Where can I find my Activation Code?

Your Activation Code can be found inside the inbox of the email that was used to purchase your subscription plan. 

If you purchased your subscription from the CITYPLAY website, then: 

1. You'll receive an email with your Activation Code directly after purchasing your subscription.
2. Go to the inbox of the email that was used to purchase your subscription plan to retrieve your Activation Code. 
3. If you cannot find your Activation Code email, then use this link to retrieve your Activation Code.
4. Then read this article to learn how to activate your membership on the app. 

If you purchased your subscription from somewhere other than the CITYPLAY website, then:

1. Find the card with a QR code card inside your CITYPLAY kit.
2. Next, scan the code with your mobile device.
3. You will now be taken to our Recurly site.
4. Fill in your details and press save.
   • NOTE: Your account will not be charged upon saving your details onto Recurly.
5. After, you'll receive an email with your Activation Code inside.
6. Go to the inbox of the email that was used to purchase your subscription plan to retrieve your Activation Code.
7. If you cannot find your Activation Code email, then use this link to retrieve your Activation Code.
8. Then read this article to learn how to activate your membership on the app.

    

Suggested articles:

• How to purchase a subscription plan
• How to download the CITYPLAY app and set up my account
• How do I activate my membership?
• How do I charge my sensors?
• How do I conduct an activity?
• I can't find my Activation Code / I didn't receive my Activation Code
• When does my billing cycle occur?