Currently, there are two shipping methods available, based on your preferences.
With the standard shipping method, your CITYPLAY kit will arrive 5-7 business days after your order has been processed. The standard shipping method is also completely free of charge.
If you are eager to test your CITYPLAY kit on the field as soon as possible, we also offer the possibility of expedited shipping, with the delivery estimate 3-5 business days after your order has been processed. The cost for expedited shipping is $15.
You can select your preferred shipping method during the checkout stage of your purchase, by checking the appropriate box:
A shipping confirmation email will be sent to you as soon as your device is sent out for delivery. In this email, you will receive a tracking number that you can use to track your shipment.
Comments
12 comments
Hello I’m getting a little concerned that my item will be posted soon as I ordered almost 2 weeks ago
i have been waiting 3 weeks for my sons kit
I have also been waiting for nearly 3 weeks and not had any tracking information sent to me. Please can you confirm what this will be dispatched?
I have the same question ordered 3weeks ago and nothing I have contacted for an update but only get genetic response
Mines been 3 weeks too! I have a horrible feeling they won’t be arriving. All I keep getting is an email saying there delayed and it will be 7 days! I knew I should of gone with my gut and not ordered from here
Any news on when tracking numbers will be issued? Its been 3 weeks
When do you ship the orders?? Ordered 2 weeks ago. That delay maybe should be made clear to customers before they purchase especially leading up to Christmas….
Will I receive my order before Christmas?
I am really concerned about this now not being delivered in a timeous manner. It should be made clear if there are delays at time of ordering. I have not received a tracking number or a dispatch notice as of yet. Can anyone that has already commented update if they have received?
I have just received an email stating delivery’s can take up to 21 days. They have now added this to website which is super frustrating for people who have already ordered for Xmas gifts. Fingers crossed someone is able to do their job effectively and get the stock out ASAP.
Yes ordered on the 11th of December and haven’t received any tracking number and not even an order number with a proper receipt! Definitely concerned… its now the 21st and still nothing. Submitted a request for help and got the robo email response.
I have cancelled my order. Saying 21 days. I ordered the vest type, ordered Monday night and arrived Thursday.
Please sign in to leave a comment.