I received 'Oops, something went wrong', what should I do next?

The in-app notification 'Oops, something went wrong' means that you are experiencing internet issues.

Here are our recommendations on what to do if you received this notification:

1. Connect your phone to stable wifi or valid 4g.
   • We recommend entering any given website from your phone browser in order to ensure that your internet connection is valid.
2. Check that your internet connection allows you to successfully use the CITYPLAY app and its features.

Still receiving this notification?

• Please contact support via our submit a request form for assistance.