How do I edit my match duration?

NOTE: Match duration should only be adjusted if you played more or less than what the CITYPLAY system automatically identified.

How to Edit Your Match Duration:

1. Open the CITYPLAY app.
2. Go to 'Activities.'
3. Tap on the match that you would like to adjust the duration for.
4. In the top-right corner of your screen, tap on the three dots.
5. Next, select 'Adjust Activity Duration.'
6. If needed, adjust the kickoff time under 'Match Start Time' (only change the kickoff time if the predicted kickoff time is inaccurate).
7. To adjust your match duration, swipe the slider to one of the suggested options:
   • Much shorter – if you think you played much less than what was detected.
   • Shorter – if you think you played less than what was detected.
   • Middle point – if no change is needed.
   • Longer – if you think you played longer than what was detected.
   • Much longer – if you think you played much longer than what was detected.
8. Tap 'Done.'
9. Your match session will now be analyzed and updated according to the adjustments.
10. If your match duration still isn't accurate, repeat steps 4–7 until your session duration is correct.

 

Here are a few helpful pointers:

Before each of your match sessions, we recommend keeping track of these two key points to ensure accurate post-match analysis:

1. The match kick-off time (the time at which the match actually started).
2. The cumulative minutes in which the player participated in the regulation match period (this only includes participation from the 1st and 2nd halves, and overtime if relevant).

Most of the time, the CITYPLAY algorithm will correctly identify your match's start time. However, there are instances where we may miscalculate your match duration, especially if you are a highly active player. By keeping track of the two points above, you'll be able to edit your match sessions and ensure the most accurate post-match analysis!

If you're experiencing difficulties editing your match duration, then please contact support via our submit a request form and include the following details:

1. The date of the relevant match session.
2. The match session's kick-off time. 
3. The current duration that's displayed on your app.
4. The cumulative minutes in which the player participated in the regulation match period (this only includes participation time from the 1st and 2nd half, and overtime if relevant).
5. The email address that your CITYPLAY account is registered with.

Suggested articles:

• How does the CITYPLAY algorithm calculate a match session?
  
• How CITYPLAY's algorithm calculates match and training session differently, in-depth explanation