Why did I receive a message saying that I entered an invalid or expired Verification code?

NOTE: Your Verification code is only valid for 30 minutes from when you initially received it.

What to do if you received an invalid Verification code message: 

1. Make sure that you are using the correct application, called 'CITYPLAY'.
2. Check that you are entering the correct code into the app.
3. If the app continues to say that your Verification code is invalid, then press ‘Resend code’ to receive a new Verification code in your email.
4. Go to your email to retrieve the new code and enter it into the app.  

Still receiving an invalid Verification code message?

1. Shut down the CITPLAY app.
2. Re-open the CITYPLAY app.
3. Restart the Login / Sign up process.

Still receiving an invalid Verification code message?

• Please contact support via our submit a request form for assistance.