The app only found one sensor

If your app only found one sensor, make sure:

1. Both sensors are inside the CITYPLAY case.
2. Both sensors are ON (read this article to check if your sensors are on).
3. Your phone's Bluetooth is ON.
4. Your phone and sensors are in close proximity to one another.

If your app still only found one sensor, then:

1. Shut down the CITYPLAY app.
2. Turn your phone’s Bluetooth OFF.
3. Perform a hard reset to the sensor that won't be found.
4. Restart your phone. 
5. Turn your phone's Bluetooth ON.
6. Open the CITYPLAY app.
7. See if your sensor(s) is found by the app.
8. Repeat steps 1 - 6 up to 3 times, or until the app recognizes your sensors.
9. If steps 1 - 6 didn't work, then try deleting the app and redownloading it.

If your app still only found one sensor, then please contact support via our submit a request form and include the following details:

1. The type of mobile device you're using (iPhone or Android) and its device model.
2. The type of troubleshooting steps you've attempted.
3. Your left and right serial numbers.
4. The email address that your CITYPLAY account is registered with.