How do I update my sensors to the newest firmware version?

Newest available FW version =I2.0.X_0.0.1_3.45.5

What's needed to update your FW version:

• CITYPLAY case
• Left and right sensors
• USB-C charging cable
• iOS or Android device

How to update your FW version:

1. Place both sensors inside your CITYPLAY case.
2. Plug your case into the charger and a power source.
3. Turn your mobile device's Bluetooth ON.
4. Keep your sensors and app in close proximity to one another.
5. Open your CITYPLAY app.
6. Go to 'Settings'.
7. Tap on 'CITYPLAY Account'.
8. At the bottom of the page, locate 'New firmware available'.
9. Press 'Update now'.
10. Wait until the update is completed.
    • During the update, the sensors' Green / red / blue lights will flash until the update is completed. This will take up to 6 minutes.
    • A pop-up message will appear giving you the option to press 'Learn more'. Here, you will receive further information on the new update and its features.
11. Now, enjoy the new update!

If your FW is not updating successfully, then:

• First, refer to this article to see if your sensors are already up-to-date with the latest FW version.
  • If your sensors are not up-to-date with the latest FW version and the FW update didn't work, then follow these steps:
    • Open your CITYPLAY app.
    • Unpair your sensors from your account.
    • Turn your phone’s Bluetooth OFF and ON.
    • Shut down and relaunch the CITYPLAY app.
    • Pair your sensors with your account (pairing your sensors will prompt any relevant updates to your sensors).
    • Refer to this article to ensure that your sensors updated to the latest FW version

NOTE: On your CITYPLAY app, a 'FW' (Firmware) icon will appear on the 'Settings' icon. This icon indicates that a sensor firmware update is available.

    

Suggested articles:

• Where can I find my sensors' firmware version on the CITYPLAY app?
• Where can I find my sensors' hardware version on the CITYPLAY app?