How do I pair my sensors to the app?

What's needed to pair your sensors to the app: 

• A valid membership.
• CITYPLAY case
• Left and right sensors
• iOS or Android device
• Bluetooth
• USB-C charging cable* (optional & recommended)

How to pair your sensors to the app:

1. Place both sensors inside the CITYPLAY case.
2. This step is optional but highly recommended. Connect your case to a USB charger (this will prompt available updates to your sensors).
   • Sensors that are charging successfully shine solid lights from the case (green / orange / red). If one or both sensors are not charging, then please refer to the linked articles.
3. If you didn't connect your case to a USB charger, then refer to this article to make sure that your sensors are ON and ready to record a session.
4. Turn your phone's Bluetooth ON.
5. Keep your phone and sensors in close proximity to one another.
6. Make sure your CITYPLAY device is isolated from other Bluetooth / CITYPLAY devices.
7. Open your CITYPLAY app.
8. Go to 'Settings'.
9. Press 'CITYPLAY Account'.
10. Tap 'Pair sensors'.
11. Select 'Start pairing'.
12. Press 'Scan QR' and scan the QR code on the back of your CITYPLAY case. 
13. Wait until the pairing process is complete.

    

  

*An alternative way to pair your sensors is by Entering your sensor IDs manually.*

How to manually pair your sensors to the app:

1. Open your CITYPLAY app.
2. Go to 'Settings'.
3. Press 'CITYPLAY Account'.
4. Tap 'Pair sensors'.
5. Select 'Start pairing'.
6. Press 'Enter the ID manually' and manually enter the 4-digit IDs found at the bottom of your CITYPLAY box.
7. Then press 'Continue'.
8. Wait until the pairing process is complete.

  

Having trouble pairing your sensors?

• Please refer to this article for further troubleshooting steps.

Suggested articles:

• How do I activate my membership?
• Where can I find my Activation Code?
• What is a valid membership?
• How do I conduct an activity?
• The CITYPLAY case, explained
• The app isn't finding my sensor(s) / my sensors won't pair to my account