I received 'User does not exist' when trying to log into the app

If you are receiving the pop-up notification 'User does not exist' when attempting to login into your CITYPLAY account, then one of the following points may be relevant to you:

1. You are misspelling your email address. 
2. You are entering the wrong email address.
3. You are entering an email address that is not currently registered to any CITYPLAY account.

Still can't log into your CITYPLAY account?

• Please contact support via our submit a request form for assistance.