How do I sync my data onto the app?

What's needed to sync your session onto the app:

• CITYPLAY case
• Left and right sensors 
• iOS or Android device
• Bluetooth
• Internet

How to sync your data onto the app:

1. First, make sure that both of your sensors are blinking white.
   • If both of your sensors are blinking white, then continue to step 2.
   • If neither of your sensors are flashing white, then either there is no recently performed activity that is stored inside your sensors or your sensors are OFF. Refer to this article to learn how to properly conduct an activity with your CITYPLAY device.
   • If only one of your sensors is not flashing white, then data from your recently performed session cannot be synced onto the app. Refer to this article to learn how to delete the data from the sensor that is blinking white.
2. Turn your phone's Bluetooth ON.  
3. Make sure you have a stable internet connection.
4. Make sure your sensors are paired to the app.
5. Keep your phone and sensors in close proximity to one another.
6. Open the CITYPLAY app.
7. Your new activity will automatically pop up on your app.
8. Select the relevant activity type: Match or Training.
9. After, fill out your activity details.
10. Now, analyze your session's data!

 

Having trouble syncing your session onto the app?

• Please refer to this article for further troubleshooting steps.

Suggested articles:

• My session won't sync onto the app
• Match data, explained (match highlights & skills glossaries)
• Training data, explained (training highlights & performance glossaries)
• White blinking lights, explained