A part of my CITYPLAY kit is broken or lost

What to do if a part of your CITYPLAY kit is broken:

• Broken case
  • This is covered by our warranty policy.
  • Please contact support via our submit a request form and let them know what the exact problem is. Product images and videos will help speed up the replacement process.
• Broken left or right sensor
  • This is covered by our warranty policy. 
  • Please contact support via our submit a request form and let them know what the exact problem is. Product images and videos will help speed up the replacement process.
• Broken strap(s)
  • This is not covered by our warranty policy.

What to do if a part of your kit is lost:

*Lost parts of the CITYPLAY kit are not covered under our warranty policy*

• Lost case
  • This is not covered by our warranty policy.
  • Please contact support via our submit a request form for assistance.
• Lost left or right sensor
  • This is not covered by our warranty policy.
  • Please contact support via our submit a request form for assistance.
• Lost strap(s)
  • This is not covered by our warranty policy.
  • Please contact support via our submit a request form for assistance.