How to receive support from the CITYPLAY app

This article describes which support tools are embedded into the app and where you can find them.

Where you can find support tools inside the app:

1. Open the CITYPLAY app.
2. Go to 'Settings'.
3. Press 'Help'.
4. There will be 3 support tools to choose from: 'FAQ', 'My tickets', and Live Chat.

Details about each support tool:

1. FAQ: The FAQ is the CITYPLAY Help Center website that is embedded into the app. Search the FAQ for answers to commonly asked questions.
2. My tickets: This is where your conversations (tickets) with CITYPLAY support will be stored. You can also email customer support and submit tickets from here.
3. Live chat: The chat bubble on the bottom right of the screen is our CITYPLAY chatbot. The bot recommends articles from our Help Center website and gives you the option to speak with a live agent.